Rested Mama – Terms & Conditions

Thank you for choosing to work with Rested Mama. These Terms & Conditions apply to services provided by Rhian Mills ("Rhian", "I", "me" or "Rested Mama").

You confirm that you have had the opportunity to read these Terms & Conditions before booking or purchasing.

Disclaimer

Sleep support from Rhian is educational, informative and supportive. It is not a substitute for medical, nutritional, psychological or therapeutic care, and it is not a substitute for counselling, diagnosis, treatment or any other form of medical care.

Please consult your GP, health visitor, paediatrician or another suitably qualified professional if you have any concerns regarding your or your child's health or wellbeing.

If I have concerns that a child's sleep may be affected by an underlying medical, developmental or other issue that falls outside my scope of practice, I may recommend that you seek advice from an appropriate healthcare professional.

My approach and guarantees

I do not guarantee a particular outcome or result, or that a particular result will be achieved within a particular timeframe.

I do not use cry-it-out, controlled crying or modified versions of these approaches.

I will endeavour to provide current, evidence-informed, compassionate, developmentally and age-appropriate information that is respectful of your parenting choices.

I will not ask you to do anything that you do not feel comfortable with, and there will never be a requirement to stop breastfeeding or bed-sharing, where applicable, provided that any sleep arrangements remain appropriate for your child's age and circumstances and follow current safe-sleep guidance.

Equality and non-discriminatory practice

I aim to provide an inclusive, non-judgemental service and will not knowingly discriminate against anyone on the basis of race, sexual orientation, parenting style, disability, cultural beliefs, marital status or religion.

Please let me know if there is anything you would like me to be aware of that may help me provide an appropriate and accessible service.

Scope of practice and client responsibility

By choosing to work with me, you understand that I will not simply tell you what you "should" do. I will work with you to understand your child, your circumstances and your goals, and will make suggestions based on my training and experience.

You remain responsible for deciding whether and how to implement any suggestions provided.

In particular, by choosing to work with me, you agree that:

  1. You will follow current safe-sleep guidance. Current guidance can be found at The Lullaby Trust: https://www.lullabytrust.org.uk/safer-sleep-advice/

  2. You will tell me about any relevant medical, developmental or other circumstances that may have a bearing on your child's sleep.

  3. If you are working with me 1:1, sleep plans and materials provided to you are for your personal use and should not be shared, copied or distributed to other people.

Gentle Sleep Reset

The Gentle Sleep Reset is a 1:1 sleep support programme provided by Rested Mama.

As soon as is reasonably possible after booking, a confirmation email will be received detailing next steps (please do check your junk mail).

  • The start date will be mutually agreed.

  • The support period will run for the purchased length of time from the agreed start date.

  • I aim to provide warm, responsive and compassionate support.

  • The client is responsible for getting in touch when support is needed.

  • Calls must be pre-arranged and, where possible, requested at least 24 hours in advance.

  • Emails and messages will be responded to as soon as possible and, during my normal working hours of 8am–6pm Monday to Friday, I guarantee a response within 6 hours.

Calm Sleep Circle

The Calm Sleep Circle is a group sleep-support programme provided by Rested Mama.

The specific dates, number of sessions, format and price of each Calm Sleep Circle will be clearly stated on the website at the time of booking, and will be confirmed via email as soon as is reasonably possible after booking (please do check your junk mail).

The Calm Sleep Circle typically includes:

  • live group sessions

  • group discussion and support

  • sleep education and guidance

  • opportunities to ask questions relating to your child's sleep

  • resources provided as part of the programme

The Calm Sleep Circle is a group programme and is not a substitute for individual 1:1 sleep coaching.

The guidance provided within the Circle is intended for the participant's own family and circumstances. Rhian cannot guarantee that any particular suggestion will be appropriate for every child or that a particular sleep outcome will be achieved.

The Calm Sleep Circle is for Mums and babies, unfortunately no older siblings are able to attend.

Attendance

Sessions are delivered on the dates and at the times stated at the time of booking.

If you are unable to attend a live session, a recording or alternative access may be provided at Rhian's discretion. This is not guaranteed and missed sessions do not entitle participants to a refund or replacement session.

Group confidentiality and respect

The Calm Sleep Circle is intended to be a supportive and confidential space.

Participants agree not to share, copy, record or distribute other participants' personal information, questions, stories or contributions outside the group without their permission.

Participants are expected to communicate respectfully and appropriately towards Rhian and other members of the group.

Rhian reserves the right to remove a participant from the group if their behaviour is abusive, threatening, discriminatory or otherwise seriously disruptive to the group. Where this occurs, any refund will be considered on a case-by-case basis and in accordance with applicable consumer rights.

Refunds and cancellations

Because 1:1 sleep support involves personalised time, preparation and support being allocated specifically to you, cancellations or changes of mind do not automatically entitle you to a refund.

Once your 1:1 support has commenced, I will not normally offer a refund for any unused portion of the package if you choose to stop using the service or decide that you no longer require support.

Where applicable, statutory cancellation rights will continue to apply. If you ask me to begin providing the service during any applicable cancellation period and subsequently cancel, I may charge for the proportion of the service that has been provided up to the point of cancellation, where permitted by law.

Nothing in these Terms & Conditions limits or excludes your statutory consumer rights. If a service has not been provided with reasonable care and skill or does not otherwise meet the requirements of consumer law, your legal rights and remedies will apply.

If you have a question, concern or complaint about the service, please contact Rhian at rhian@restedmama.co.uk. I will aim to respond and resolve concerns as promptly as reasonably possible.

Changes to services

If I need to cancel or postpone a session or am otherwise unable to provide the service as agreed, I will offer a suitable alternative wherever reasonably possible. Where I am unable to provide a suitable alternative, you will be entitled to any refund or other remedy required by law.

Acceptance of these Terms & Conditions

By booking or purchasing a service from Rested Mama, you confirm that you have had the opportunity to read these Terms & Conditions before entering into the agreement.

These Terms & Conditions should be read alongside the specific information provided about the service you are purchasing, including the price, dates, duration and inclusions.

Rhian Mills
Rested Mama